Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Pembroke | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Pembroke is a GPhC registered online pharmacy weight loss clinic serving Pembroke, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller responsible for your personal information. Our pharmacy operates as a regulated online clinic, and all prescriptions and treatments are reviewed and approved by a qualified pharmacist before dispatch. Once approved, orders are delivered within 1 working day.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of information:

Personal details: Full name, date of birth, address, email address, and phone number.
Health information: Medical history, current medications, weight, BMI, and any relevant clinical details provided during your consultation.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, device information, and website usage data collected automatically when you visit our site.

3. How We Use Your Data

We use your personal and health information for the following purposes:

To assess your suitability for weight loss treatments and process your orders safely.
To communicate with you regarding your consultation, prescriptions, and delivery updates.
To maintain accurate medical and dispensing records as required by pharmacy law and GPhC standards.
To improve our services and ensure clinical safety.
To comply with our legal and regulatory obligations.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare and treatment under Article 9(2)(h) of the UK GDPR.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

Essential cookies: Necessary for the website to function correctly.
Analytics cookies: To understand website traffic and usage patterns (e.g., Google Analytics). These are anonymised where possible.
Preference cookies: To remember your settings and preferences.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information only where necessary with trusted third parties, including:

Payment processors: To handle transactions securely.
Delivery partners: To dispatch and track your order.
IT and platform providers: Who support the operation of our website and clinic systems.
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain your personal and health records for a minimum of 8 years in line with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised. Payment records are retained only as long as required for financial and legal compliance.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data is transmitted using secure encryption (SSL/TLS), and access to patient records is restricted to authorised staff only.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how your information is handled, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

You also have the right to raise a concern with the relevant supervisory authority for data protection in the UK if you are not satisfied with our response.